FAQ – How to redeem & Confirmation email

How do I redeem my order ?

1. Book online
Read the product description carefully!
2. Receive an automated Order Receipt
You will NOT be able to redeem with this receipt.
3. Receive a Confirmation Email
This includes all the details regarding the product, such as confirmation number, directions and may take some time depending on the product. You will receive the confirmation email at least 3 days or earlier before your use/travel/booked date.
4. Show your email to ticket office or guide/driver
No need to print. Just show on your mobile device.

Do I need to print my Confirmation Email?

No, you do not need to print anything. Just show your Confirmation Email on your smart phone or tablet.
Make sure you bring the Confirmation Email, not the Order Receipt.

Can I get my Confirmation Email before I leave for Korea?

For some products, we cannot confirm the details until 2 – 3 days before the booked/tour date.
You do not need to print anything and you will have good wi-fi access in Korea so please make sure you check for the Confirmation Email. You will NOT be able to redeem your product without it.
Especially for Shuttle packages or Tours, we have to wait until 3-4 days before the actual tour date to decide on the vehicle and driver, depending on the number of passengers. Confirmation Email includes the driver’s contact information, meeting point, etc. so our confirmation is delayed.
If you are still worried, please make sure to contact us via Whatsapp(+82-10-6798-1316), Facebook, email, phone(+82-70-7574-1107) to check again.